Use Case:
Based on the business process, tasks(approval, notification) are created and assigned to the responsible person(s).User can see these tasks in Manage My Area or Inbox workcenter view.
Example:
User A is creating a shopping cart and this goes to approval for user B.
If user B logs in to the Byd System then he can see and act on these tasks.User may desire to receive an email to be triggered for certain kind of important tasks, so that they can act on them quickly.
Solution:
Business user can subscribe for email to be sent whenever certain kind of tasks are created.For example, if user wants to get email for shopping cart approval, then he could subscribe for email for that task type.
Detailed Explanation:
Step1: Business configuration:
Customer can decide whether they need email along with the business tasks.Basedon this they can set the business configuration.
Step2 : Subscribe for email
User can subscribe for email from Home->Work->Inbox
This setting is user specific. If user has valid email id maintained in the system, then they can subscribe for the required task type.
Step3 : Business object instance creation
Shopping cart instance created and this went for approval.
Approval Tasks can be seen in Manage My Area->Approvals
User gets email notification for the created tasks.
Summary:
With this feature, User can subscribe for email when tasks are created.This will help to fasten the business process.